Customer Experience
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Top 5 News
AI-Powered Journey Mapping Improves Customer Experiences in Real Time
AI-powered journey mapping improves customer experiences by replacing static journey diagrams with real-time, predictive, data-driven systems that enhance personalization and…
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Top 5 News
Real-Time Engines Enable Personalization at Scale
Real-time personalization engines are transforming how brands engage users at scale. By reacting instantly to live behavior and context, these…
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Top 5 News
Social Listening Signals a Shift Toward Optimism-Led Conversations
Social listening signals a shift toward optimism-led conversations, with online discussions increasingly centred on health, self-care, authenticity, and positive brand…
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Top 5 News
WhatsApp Commerce Expands as Conversational Shopping Delivers 2–3× Higher Conversions
WhatsApp Commerce is rapidly transforming how brands sell online. Conversational shopping is delivering 2–3× higher conversions by reducing friction, improving…
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Top 5 News
Maruti Suzuki’s Festive Season App Campaign Drives Local Language Personalization
Maruti Suzuki’s festive app campaign combines regional language personalization with Digilogy’s digital marketing expertise to enhance customer engagement and festive…
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Top 5 News
Zomato Enhances AI-Driven Recommendations for Customers
Zomato is transforming the food delivery experience with AI-driven recommendations that personalize dining choices. Learn how smarter suggestions boost satisfaction,…
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